Privacy Policy – How hitbet
Protects Your Personal Data

1. Introduction

When you register and use hitbet, you share personal information with us. This Privacy Policy explains how hitbet handles that information — what we collect, how we use it, who we may share it with, and how we protect it. It applies to all hitbet account holders and visitors in the Philippines.

By using hitbet, you agree to the data practices described in this policy. If you do not agree, please do not register or continue using the platform. For questions, reach us at [email protected].

2. What Information We Collect

Information You Provide Directly

When you register a hitbet account and use the platform, we collect the following:

• Full name, date of birth, and nationality
• Philippine residential address
• Email address and mobile number
• Government-issued ID for KYC verification (e.g., Philippine passport, UMID, driver's licence)
• Philippine bank account details for withdrawals
• Account username and password (stored in hashed, encrypted form)

Information Collected Automatically

When you use hitbet on desktop or the mobile app, we automatically collect certain technical data:

• IP address and approximate location (Philippines)
• Device type, operating system, and browser version
• Session data including login times and pages visited
• Game activity logs (game type, session duration, wagers placed)
• Transaction records (deposit and withdrawal amounts in PHP)

Cookies and Tracking

hitbet uses cookies to maintain session security, remember your preferences, and analyse platform usage patterns. Cookies do not store your payment information or passwords. You may disable cookies through your browser settings, though some platform features may not work correctly without them.

3. How We Use Your Information

hitbet uses your personal data for the following purposes:

• Account management — creating and maintaining your hitbet account, processing logins with OTP verification, and managing account security
• Transaction processing — handling PHP deposits and withdrawals to your verified Philippine bank account
• KYC compliance — verifying your identity before activating withdrawal access, as required for financial platform operations
• Fraud prevention and security — detecting suspicious activity, unusual login patterns, and potential account abuse
• Customer support — responding to account queries, technical issues, and dispute resolution
• Platform improvement — analysing aggregated usage data to improve game performance, mobile app experience, and site speed
• Responsible gaming — monitoring for patterns that may indicate gaming-related harm, and providing relevant support resources
• Communication — sending account notifications, security alerts, and service updates by email or SMS

hitbet does not use your personal data to sell to third-party marketers or data brokers.

4. When We Share Your Information

hitbet does not sell your personal data. We share information only in the following limited circumstances:

Service Providers

We work with trusted service providers who help operate the hitbet platform — including payment processors, game software providers, hosting services, and customer support tools. These providers access only the data they need to perform their specific function and are contractually required to protect it.

Legal Compliance

hitbet may disclose personal data when required to do so by Philippine law, court order, or a lawful request from a government authority. We disclose only what is required and will inform you if legally permitted to do so.

Fraud and Security

In cases of suspected fraud, money laundering, or serious platform abuse, hitbet may share relevant account data with appropriate authorities or financial partners involved in the investigation.

5. How Long We Keep Your Data

hitbet retains personal data for as long as your account is active and for a reasonable period after closure to comply with legal and financial recordkeeping requirements. KYC documents and transaction records may be retained for a minimum of five years from the date of the last transaction, consistent with standard financial compliance requirements.

After the retention period, data is securely deleted or anonymised. You may request early deletion of certain data — see Section 7 for details.

6. How We Protect Your Information

hitbet applies layered security measures to protect your personal data:

• SSL/TLS encryption on all data transmitted between your device and hitbet servers
• Passwords stored in encrypted, hashed format — never in plain text
• OTP (one-time password) authentication for account login and sensitive actions
• Access to personal data restricted to authorised hitbet personnel only
• Regular security reviews of platform infrastructure
• KYC documents stored in secure, access-controlled storage

No system is completely immune to breaches. In the unlikely event of a data security incident affecting your account, hitbet will notify you by email within a reasonable time and take steps to contain and address the issue.

7. Your Privacy Rights

As a hitbet account holder in the Philippines, you have the right to:

• Access — request a copy of the personal data hitbet holds about you
• Correction — ask us to correct inaccurate or outdated personal information
• Deletion — request that we delete your personal data, subject to legal retention requirements
• Objection — object to certain types of data processing, such as marketing communications
• Restriction — request that we limit how we use your data while a dispute is being resolved

To exercise any of these rights, contact [email protected] from the email address registered to your hitbet account. We will respond within 10 business days.

8. Minors and Age Verification

hitbet is strictly a 21+ platform. We do not knowingly collect personal data from anyone under 21 years of age. Age is verified during KYC as part of the account activation process. If we discover that an account was registered by someone under 21, it will be closed and any remaining balance will be reviewed in accordance with our Terms & Conditions.

9. Changes to This Privacy Policy

hitbet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data practices. The updated policy will be posted on this page with a revised date. For material changes, registered account holders will be notified by email. Continued use of hitbet after a policy update constitutes acceptance of the revised terms.

10. Contact Us About Privacy

For any privacy-related enquiries, data access requests, or concerns about how hitbet handles your personal information, contact us at:

[email protected]

Our support team is available 24/7 and will handle privacy queries with confidentiality and care.